Privacy Policy

This Privacy Policy explains how BlackX Technology Pvt Ltd ("BlackX", "we", "our", or "us") collects, uses, and protects information when you use BlackX Sell and related services. This policy applies to merchants (businesses) who use our platform, the end customers of those merchants, and visitors to our website. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information necessary to provide and improve our services. This includes business and contact information such as your company name, registered address, email address, phone number, and the details of authorized representatives or administrators on your account.

We also collect payment and billing information to process invoices and transactions on the platform. This includes details required to generate and settle monthly invoices based on your usage. We do not store full card details on our servers — payment processing is handled securely by our payment processor partners as described below.

Additionally, we automatically collect certain device and browser information when you access our platform or website. This may include your IP address, browser type and version, operating system, referring URLs, and the pages you visit. This information helps us maintain platform security, diagnose technical issues, and improve our service.

How We Use Your Information

We use the information we collect to operate and deliver the BlackX platform, process and generate usage-based invoices at the end of each billing month, provide customer support and respond to queries or disputes, send important notices including policy updates and billing communications, and improve the performance, security, and reliability of our services. We do not use your information for advertising purposes or sell it to any third party.

Information of End Customers

When merchants use BlackX Sell to manage their own customers, certain end customer data (such as names, contact details, and order history) may be stored on our platform on behalf of the merchant. BlackX acts as a data processor for this information, and the merchant retains responsibility as the data controller. We process this data solely to provide the services requested by the merchant and do not use end customer data for any independent purpose.

Sharing Your Information

BlackX does not sell, rent, or trade your personal information with any third party. We share information only with payment processors who facilitate billing and transaction settlement on our platform. These processors are bound by their own privacy and security standards and are only permitted to use your information to complete the specific transaction for which it was shared. Beyond this, your information is not disclosed to any external party unless required by law or a valid legal process.

Data Retention

We retain your information for as long as your account is active or as needed to provide our services. If you discontinue use of the platform, we will retain records necessary to fulfill outstanding billing obligations, resolve disputes, and comply with applicable legal requirements. After this period, your data will be securely deleted or anonymized.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. Access to personal data within BlackX is restricted to personnel who need it to perform their role. While we work hard to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access the personal information we hold about you, request a correction if any information is inaccurate, and request deletion of your data where it is no longer required for the purposes for which it was collected. To exercise any of these rights, please contact us at support@blackx.io. We will respond to your request within a reasonable timeframe.

Cookies and Tracking

Our website may use cookies and similar technologies to recognize your browser, remember your preferences, and understand how visitors interact with our site. You can control cookie settings through your browser at any time. Disabling cookies may affect certain functionality on our website.

Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify onboarded merchants via the BlackX dashboard or registered email before the changes take effect. The date at the top of this page reflects when the policy was last revised. Continued use of our services after an update constitutes acceptance of the revised policy.