BlackX Refund and Cancellation Policy

This Policy describes the criteria to claim a refund in relation to BlackX Sell and other services. If we change our refund policy, we will update this page. If any changes are significant, on-boarded Businesses with BlackX Sell will be notified (for example, through the BlackX dashboard notification or by registered email).

Onboarding Charges

We may collect a small fee while onboarding businesses for our Products/Services. Businesses will be eligible to claim a refund within 48 hours after BlackX receives the payment. Note: the refund may take 5-7 working days. For any transaction failures Businesses need to get in touch with respective support from which the payment was made or the financial institution. To claim a refund, Business can drop an email to support@blackx.io

Subscription Charges

Subscription charges are applicable when businesses are using BlackX Sell. This payment is collected on a monthly basis and will not be refunded. If Business wishes to cancel the Subscription with BlackX Sell, they can get in touch with our support team at support@blackx.io or manage the subscription from the dashboard. The cancellation of BlackX Sell services will take effect before the next Subscription period and after the request is reviewed.