BlackX Refund and Cancellation Policy

This Policy describes the billing, refund, and cancellation terms applicable to BlackX Sell and other services offered by BlackX Technology Pvt Ltd. If we change this policy, we will update this page. If any changes are significant, onboarded businesses will be notified through the BlackX dashboard or by registered email.

Usage-Based Billing

BlackX operates on a usage-based pricing model. Your monthly bill is calculated based on the following active resources during the billing period: Active Products (the number of products listed and active on your store), Active Add-on Products (any active add-on or supplementary product listings), Active Customers (the number of customers active within your account), and Active Staff Users (the number of staff accounts with active access).

Charges are calculated solely on actual usage. You are never billed for resources you have not actively used during the billing period.

Billing Cycle

Invoices are generated at the end of each calendar month, once the billing period has fully completed. The invoice reflects your total usage for that month based on the metrics outlined above. Bills are issued after the month ends — you are never charged upfront or in advance. You will receive an invoice summary detailing your usage breakdown for full transparency, and payment is due as specified in the invoice upon receipt.

Cancellation

You are free to stop using BlackX at any time, with no cancellation fees, no notice period, and no contractual obligations. Simply discontinue use of the application whenever you choose and you will not be charged for any period after you stop using the platform. Any usage incurred up to the point of discontinuation within the current billing month will be reflected in the invoice generated at the end of that month, as per the billing cycle described above.

Refunds

Since billing occurs after usage is completed and you are never charged in advance, BlackX does not offer refunds as a standard practice. Charges on your invoice reflect actual, verified usage during the billing period.

However, if you believe an invoice contains a billing error or inaccurate usage data, please contact us within 7 days of the invoice date. We will review your request and, where an error is confirmed, issue a correction or credit against your next invoice. To raise a dispute, drop an email to support@blackx.io.

BlackX reserves the right to update this policy at any time. Merchants will be notified of any material changes in advance.