Money back, paperwork done
A return isn’t just a refund — it’s a credit note you’re required to issue. BlackX writes it, numbers it, and hands it to your customer.
Issue Refund — Order #BLX-1043
Refund TypeHowever the money needs to go back
A whole order returned, one item off a bill of six, or a gesture that isn’t about the items at all. All three are a click apart.
- Full — the whole order, every line reversed
- By Items — tick the lines that came back and set the quantities
- Custom Amount — a goodwill adjustment, when it isn’t about the items
- A reason is required either way, so a refund always says why
And it tells you the trade-off before you make it — a custom amount can’t reverse the GST, so BlackX says so on the screen rather than letting you find out from your accountant.
The credit note writes itself
You’re thinking about the customer standing in front of you. The paperwork is already handled behind you.
Refund it, and it’s written
Issue the refund and the credit note is created and issued alongside it. The screen tells you it’s going to happen before you commit.
Cancel it, and it’s written
Cancel an order you’ve already been paid for and a full credit note appears on its own, reason recorded, every line copied across.
Its own series
Credit notes number themselves separately from your invoices, resetting each financial year — the way your accountant expects to receive them.
Issue Partial Credit Note
It won’t let you credit more than you sold
Crediting back more than an invoice was worth is the kind of mistake nobody notices until it’s a problem. So it simply isn’t allowed.
- You can raise more than one credit note against an invoice — each one knows what the others already took
- Credit two of something and you can only ever credit what’s left of it
- The total can never pass the invoice it’s written against
- Tracked stock comes back on the product, credited against the note by name
A real document, not a message saying sorry
Your customer’s accountant needs this as much as yours does.
- Its own link, opened on any device — download it as a PDF or print it to A4, with no login
- What it’s against, in black and white: the original invoice number, its date, and your reason
- Per-line HSN/SAC and the full CGST, SGST, IGST and UTGST coming back off
- A footnote citing Section 34 of the CGST Act, 2017 — because that’s the section that makes you issue it
- No Pay button. A credit note isn’t something anyone pays.
They leave the same way your invoices do
A credit note your accountant never sees may as well not exist. Pick the month, hit export, and they go over with everything else.
- One sheet, the same shape as your invoice export — place of supply, customer GSTIN, taxable value and the full tax breakup on every row
- Reverse charge and SEZ flagged in their own columns
- Every credit note for the month, in one go
Refund questions
Do I actually have to issue a credit note?
Under GST, yes — if you've raised a tax invoice and money goes back, a credit note is the document that reverses it. It's not optional paperwork, it's the thing that makes your return legal. BlackX writes it for you so it isn't a job you have to remember.
What happens if I cancel an order I've already been paid for?
A full credit note is raised on its own, with the reason recorded and every line from the invoice copied across. You don't have to go and make one.
Can I refund just some of the items?
Yes — choose By Items, tick the lines that came back and set the quantity for each. BlackX totals it up, refunds that amount, and the credit note carries exactly those lines with their tax reversed.
Can I refund a custom amount instead?
You can, and it's the right tool for a goodwill gesture that isn't about any particular item. Be aware of the trade-off, and BlackX says so on the screen: a custom amount produces a goodwill adjustment credit note with no GST breakdown. If you need the tax reversed, use By Items instead.
How does the money actually get back to them?
If they paid cash, you hand it over and mark it — the credit note is your record. If they paid online, the refund goes back through your own Razorpay account to the card or UPI they originally paid with, so they get it back the way they gave it.
Can I refund the same order twice?
No — one refund per order, and BlackX warns you before you pick a type so you don't get caught out. Credit notes are different: you can raise more than one against an invoice, and BlackX keeps track of what's already been credited so you can never go past the invoice total.